De Luca Hair Boutique

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COVID-19

Coronavirus Risk Assessment

Updated 23rd June 2020

PREPARING YOU - OUR VALUED CLIENT - FOR A 'NEW EXPERIENCE'

If you are experiencing symptoms, please let us know and do not attend your hair appointment and isolate as per the current HMGov guidelines, click here.

All staff members, clients and delivery persons entering the clean zone of our salon shall be temperature checked prior to admission.

All clients attending our salon will be required to wear the provided face mask for the whole duration in the clean zone of our salon.

Future appointment booking and consultations shall be encouraged via telephone / electronically to reduce face to face contact.

During your telephone consultation, your requests and requirements will be treated within the limits of health constraints.

Only clients receiving a service will be permitted into the clean zone of our salon.

If you arrive early to your appointment, please wait outside or in your car until your service is ready to commence. Please refrain from entering the clean zone earlier than required.

When possible, we shall complete the check-out whilst you remain at the styling station so you are not required to move again around the Reception Area.

We encourage an electronic payment method, such as a BACS payment transfer. Bank details for transfer will be provided at check-out.

Our staff members shall be wearing PPE such as a face mask, face visor, disposable waterproof apron and gloves where required throughout your visit.

adapting our salon for a 'new normal'

Every day before opening and throughout the day we shall thorough clean the entrance lobby, door knobs and security entrance telecom.
We ask clients to avoid bringing coats, scarfs and any additional clothing or personal belongings which may require to be removed during their service. If this is unavoidable, we shall ask clients to hand and remove their own belongings reducing contact.
We shall provide a hydroalcoholic solution hand cleaning station prior to the the wearing of disposable protective materials / PPE.
Client disposable protective material / PPE shall be provided prior to entering into the clean zone, such as a mask and gloves if required. These shall be worn for the full duration of the service and disposed of, in specific bins on leaving.
A single use gown shall be provided prior to entering the clean zone. This shall be worn for the full duration of the service and disposed of, in specific bin on leaving for washing and reuse.

Entrance Lobby

Reception, Bar and Waiting Area

We have discontinued the use of magazines and other shared items in salon waiting areas - we recommend that you bring with you your own reading material or electronic device, of which we'll be happy to provide a wifi internet facility.
Our entrance, complimentary bar and waiting area will be cleaned regularly with detergent or soap, prior to the application of a disinfectant.
We shall be frequently cleaning all client service counters and areas, as well as frequently touched items and services such as workstations, keyboards, telephones and door knobs.
Complimentary drinks and snacks will be restricted to single use bottled water only with disposable cup if required.
A glass sneeze-guard shall be fixed to reception to shield face to face contact.

Every day before opening, and throughout the day whilst in use, thorough cleaning of back-bar / wash stations with detergent and disinfectant.
Disinfecting of the basis and armrests will be completed after each client
We shall make sure the back of our clients neck shall never touch the basin directly, and we shall protect the back of our clients neck with clean towel.
We shall make sure the safe distance between clients is respected (recommended 2m distance).
We shall maintain a straight posture and avoid leaning over our client.
As always, we will always use a clean towel (previously washed at 60C for at least 30 minutes).

Shampoo Rooms and Wash Stations

Tools and Workstations

Each stylist shall use their own toolset, such as brushes, combs and scissors etc. We shall clean and disinfect tools before each client.
Whenever possible, we shall use hairdryers on a low speed to avoid germ propagation. We shall ensure hairdryer filters and all other electric appliances are clean.
We shall avoid keeping tools in shoulder straps or enclosed spaces.
We shall clean and disinfect other styling, shampoo and conditioner bottles regularly.
We shall use spatulas to avoid grabbing the products directly with our hands (such as masks, styling gels etc).
We shall make sure our hand are clean before applying products to the client.

We shall make sure the toilet is cleaned after each use.
Dispensers for soap, cleansing gel, moisturiser and disposable paper towels etc will be checked daily. In the event of malfunction, they will be replaced / repaired immediately.
Our toilet brush will be removed.
An action checklist / reminder will be visabily placed for thorough cleaning protocols.
The correct working order and cleanliness of toilets and taps shall be monitored every day.

Public Toilets

Salon Layout

We shall minimise contact with clients and between clients. Maintain social distancing (2 metres between individuals) for people entering the salon wherever possible.
Salon staff shall be wearing a mask, visor and apron at all times throughout your service.
Use signage to instruct waiting clients to respect a safe distance from the counter, and from clients and salon staff.
Dedicate salon staff and clients to separated rooms within the salon to ensure social distancing. Should more than one client be present in a room at any one time, we shall maintain a minimum of 2 metres between individuals.
We shall ensure all areas of our salon are well ventilated.

Retail items will be organised and cleaned before the salon opens.
Testers and non-essential communications media will be removed.
Clients shall be only allowed to handle cleaning products, such as hand cleansing solutions and sanitisers.
We shall try to encourage retail sales prior to clients visiting to allow us to prepare their order in advance, avoiding handling and moving.

Retail Area

Staff Leisure and Lunch

Leisure and lunch times will be scheduled in shifts. Safety and hygiene measures will be maintained.
Hygiene measures will be maintained in staff rooms and changing rooms.
Shared appliances such as a microwave and kettle will be sanitised after every use.
Disposable protective material / PPE shall be disposed in specific bins.

We shall determine an area for the receipt of goods. Only one staff member with disposable protective material / PPE shall take receipt, clean and distribute goods to areas as required.
The delivery persons will wear a mask if required to enter the salon 'clean area'.
We shall ensure provision of hydroalcoholic solution in the goods reception area.
We shall strengthen the cleaning procedure in the goods reception area.

Procedure for Receiving Goods

a new price list for a new scenario

"the uncertainty of the lifespan of these measures does not enable us to plan the size of this expenditure"

This unprecedented crisis has made it more important than ever to consider the expense of the implementation of these preventative measures and the financial impact these will have on our business. The need for us to heavily invest in sanitary measures as well as salon capacity restrictions will undoubtedly take its financial toll on our salons profitability.

Whilst we wholeheartedly understand and appreciate the financial pressures and impact this crisis has had on every household over the past months, the ability for us to open our doors and begin trading is only permitable with the safety measures outlined.

We are currently forecasting the overall financial impact therefore the associated price increase is not reflected in our services price lists on this website.

We hope you will work with us during this unprecedented and challenging time of our business.

creating a HEALTHIER salon environment by reinforcing our hygiene protocols for the salon, our staff and clients.

What is the hazard?

Spread of COVID-19 coronavirus

Who might be harmed?

Controls required?

Additional controls?

Staff
Clients
Visitors to our premises
Cleaners
Contractors
Drivers
Vulnerable groups – Elderly, Pregnant workers, those with existing underlying health conditions
Anyone else who physically comes in contact with us in relation to our business

Hand Washing

Hand washing facilities with soap and water in place.
Stringent hand washing taking place.
See hand washing guidance; click here
Drying of hands with disposable paper towels.
Staff encouraged to protect the skin by applying emollient cream regularly;
See emollient cream guidance; click here
Gel sanitisers in any area where washing facilities not readily available.

Employees to be reminded on a regular basis to wash their hands for 20 seconds with water and soap and the importance of proper drying with disposable towels. Also reminded to catch coughs and sneezes in tissues – Follow Catch it, Bin it, Kill it and to avoid touching face, eyes, nose or mouth with unclean hands. Tissues will be made available throughout the workplace.

Encourage staff to report any problems and carry out skin checks as part of a skin surveillance programme, guidance click here.

To help reduce the spread of coronavirus (COVID-19) reminding everyone of the NHS advice, guidance click here

Posters, leaflets and other materials are available for display, more information click here

Cleaning
Frequently cleaning and disinfecting objects and surfaces that are touched regularly particularly in areas of high use such as door handles, light switches, reception area using appropriate cleaning products and methods.

Rigorous checks will be carried out by line managers to ensure that the necessary procedures are being followed.

Social Distancing
Social Distancing -Reducing the number of persons in any work area to comply with the 2-metre (6.5 foot) gap recommended by the NHS, guidance click here

Taking steps to review work schedules including start & finish times/shift patterns, working from home etc. to reduce number of workers on site at any one time. Also relocating workers to other tasks.

Redesigning processes to ensure social distancing in place.

Conference calls to be used instead of face to face meetings.

Ensuring sufficient rest breaks for staff.

Social distancing also to be adhered to in canteen area and smoking area.

Staff to be reminded on a daily basis of the importance of social distancing both in the workplace and outside of it.

Management checks to ensure this is adhered to.

Wearing of Gloves
Where Risk Assessment identifies wearing of gloves as a requirement of the job, an adequate supply of these will be provided. Staff will be instructed on how to remove gloves carefully to reduce contamination and how to dispose of them safely.

Staff to be reminded that wearing of gloves is not a substitute for good hand washing.

RPE
Public Health guidance on the use of PPE (personal protective equipment) to protect against COVID-19 relates to health care settings. In all other settings individuals are asked to observe social distancing measures and practice good hand hygiene behaviours.

Where RPE is a requirement for risks associated with the work undertaken the following measures will be followed-

Tight-fitting respirators (such as disposable FFP3 masks and reusable half masks) rely on having a good seal with the wearer’s face. A face fit test will be carried out to ensure the respiratory protective equipment (RPE) can protect the wearer.
Wearers must be clean shaven.

To minimise the risk of transmission of COVID-19 during face-fit testing the following additional measures should be carried out –
Both the fit tester and those being fit tested should wash their hands before and after the test.
Those being fit tested with non-disposable masks should clean the mask themselves before and immediately after the test using a suitable disinfectant cleaning wipe (check with manufacturer to avoid damaging the mask).
Test face pieces that cannot be adequately disinfected (e.g. disposable half masks) should not be used by more than one individual.
Fit testers should wear disposable gloves when undertaking cleaning of the tubes, hoods etc. and ensure they remove gloves following the correct procedure (PDF)
Reference https://www.hse.gov.uk/news/face-mask-ppe-rpe-coronavirus.htm

PPE

Public Health guidance on the use of PPE (personal protective equipment) to protect against COVID-19 relates to health care settings. In all other settings individuals are asked to observe social distancing measures and practice good hand hygiene behaviours.

Where PPE is a requirement for risks associated with the work undertaken the following measures will be followed-

Perspex visors shall be worn at all times during any service. Hair is to be secure and tied back to ensure secure positioning of visor.

Disposable waterproof aprons shall be worn at all times during any hair service, and shall be exchanged between clients.

Symptoms of COVID-19
If anyone becomes unwell with a new continuous cough or a high temperature in the workplace they will be sent home and advised to follow the stay at home guidance.
Line managers will maintain regular contact with staff members during this time.

If advised that a member of staff or public has developed Covid-19 and were recently on our premises (including where a member of staff has visited other work place premises such as domestic premises), the management team of the workplace will contact the Public Health Authority to discuss the case, identify people who have been in contact with them and will take advice on any actions or precautions that should be taken.

Internal communication channels and cascading of messages through line managers will be carried out regularly to reassure and support employees in a fast changing situation.

Line managers will offer support to staff who are affected by Coronavirus or has a family member affected.

Mental Health
Management will promote mental health & wellbeing awareness to staff during the Coronavirus outbreak and will offer whatever support they can to help. For further guidance click here for NHS advice, and click here for Mind advice.

Regular communication of mental health information and open door policy for those who need additional support.

Training
All staff members are to be adequately trained by recognised industry leaders, ensuring sufficient understanding of the virus, how its transmitted and the measures required to reduce its spread.

Line managers will source accredited CPD training opportunities and offer support for employees to successfully complete the course.

appointment policy

Please arrive on time to ensure you receive your full service. If you are running late, we will do everything we can to accommodate you but please be aware that we may have to reschedule your appointment.

Should a cancellation or date change be necessary, we do request a minimum of 48-hours notice or we will have to charge a cancellation fee.

terms

Prices for our services are given as a guide, please call in for your free, professional consultation.

De Luca Hair Boutique Limited reserves the right to change its services and/or prices at any time without prior notice.